Frequently Asked Questions

Through the website – Add the items that you are interested in to the ‘cart’, complete the details on the quote form (your contact information, when you need the items from etc) and then submit it to us. We will then get back to you with details of the costs and availability of the items.

Over the phone – Just make a note of the stock code for the item you’re interested in and give us a call. As long as you know how long you need the item for, we can quote the price over the phone.

No, you can hire as little or as much as you need, and you only pay for what you are hiring.

Our standard hire is 1 – 3 days. However, you can request a longer hire period to be quoted. (Deposits may be required)

You can pay by debit / credit card or bank transfer. You are required to pay before the hire of goods, funds will need to have cleared our account before we will release.

Yes, we offer a delivery and collection service. This service is at an additional cost to the hire and depends on where the goods are going to and our availability.

Yes, if you have your own transport company or a preferred supplier, you are welcome to use them. We do ask that customers ensure that all vehicles/couriers arrive with adequate space and equipment (ties, blankets etc) and that the goods you are hiring are fully insured whilst in transit.

Yes, it is your responsibility to insure all the goods that you hire from the time they leave our premises to the time they are returned. This includes whilst they are in transit.

The amount that you need to insure the goods for is the full replacement value of the item which is detailed on your hire agreement.

That’s fine, you can keep goods for longer if you need to, but we would appreciate it if you contacted us to let us know. You will be charged for the additional time that you have the goods, this is known as Extended Hire.

Please contact us as quickly as possible with details of any accidents or breakages when they happen. Once the item has been returned to us, we will assess the damage and contact you regarding the cost. You will be charged for the repair of the item and for any depreciation in value if necessary. If the item cannot be repaired, you will be charged for its replacement.

If something has been lost or stolen whilst in your care, you will be charged for the cost of replacing the item. The replacement values of all items are listed on your hire agreement. We would appreciate it if you contacted us as soon as you become aware of the loss.

No. Alterations or adjustments of any kind are not permitted without our consent. If you wish to make changes, please contact us and we will confirm if this is allowed or not and price accordingly. If any changes are made without our consent, you will be charged!

Yes. Members of the public who are not part of an organisation can hire goods but will be required to complete some additional forms giving us full contact and payment details. We will also require photographic ID and proof of address before we can release the goods. We may require a deposit.